Frequently Asked Questions
Everything you need to know about shopping with Fossil Malaysia.
What are the shipping costs and delivery times within Malaysia?
We offer free standard shipping on all orders across Malaysia. Delivery typically takes 3 to 5 business days for West Malaysia and 5 to 7 business days for East Malaysia.
What is your return policy for online purchases?
You can return any unworn, unused items in their original packaging within 30 days of purchase for a full refund. Please note that personalized or engraved items are final sale and cannot be returned.
Do Fossil watches come with a warranty?
Yes, all Fossil watches come with a 2-year limited international warranty that covers internal components and manufacturing defects from the date of purchase.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to our courier partner's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), FPX online banking, and popular e-wallets including GrabPay, Touch 'n Go, and Boost.
Can I get my leather goods embossed or my watch engraved?
Yes, we offer complimentary engraving and embossing services on selected items. You can select these options on the product page before adding the item to your cart.